The Seven Characteristics of KPIs
Nonfinancial
1. Nonfinancial measures (e.g., not expressed in dollars, Yen, Pounds, Euros, etc.)
Timely
2. Measured frequently (e.g., 24/7, daily, or weekly)
CEO focus
3. Acted upon by the CEO and senior management team
Simple
4. All staff understand the measure and what corrective action is required
Team based
5. A team can be phoned, and they will accept responsibility, and can take action […]