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Would it not be nice to simply cherry pick KPIs from a list and use them to enhance your organisation’s performance? However, this will not work for many reasons:
You need a three stage process to find the right KPIs for your organisation,
Stage 1: Getting the enterprise committed to the change and up-skilling the in-house […]
3 ways KPIs can transform your business
Here are 3 ways that can help you transform your business.
A Clarity of Purpose from Aligning the Staff’s Daily Actions to the Organization’s Critical Success Factors
Before measures are developed, you need to know what is important in the organization to get right day in, day out. Every organization […]
How teams ascertain relevant measures from success factors
This task is best undertaken in a two-day workshop.
Train attendees to derive measures from the CSFs
When designing measures, you need a very structured process. You begin with the CSF that will be the easiest to measure, and then you ask the audience “What results you would expect to […]
The 11 rules for designing meaningful measures
There are a number of rules to follow when designing measures.
1. Determine the difference between Result and Performance Indicators
If you can phone a manager and they accept the responsibility for a measure, it is a Performance Indicator. Where you have measures that summarize collective action, of several teams working […]
An overview of how to generate KPIs for your organisation (a three stage process)
Many organizations that have operated with key performance indicators (KPIs) have found the KPIs made little or no difference to performance. In many cases this was due to a fundamental misunderstanding of the issues.
Organizations often begin to develop a KPI system by […]
Measuring sales staff against a predetermined gross revenue target. Sales staff are legendary at meeting their targets at the expense of the company, offering discounts, extended payment terms, selling to customers who will never pay; you name it, they will do it to get the commission.
Tying pay to low inventory levels. Stores maintaining […]
Measuring any exception that relates to delivery in full on time to key customers including:
Late deliveries over two hours late to key customers—reported intraday to the CEO
Incomplete deliveries to key customers—reported intraday to the CEO
Late planes in the sky over two hours late—reported intraday to the CEO
Late projects which have passed […]
From my research over the past 30 years I have come to the conclusion that there are four types of performance measures, and thus it is a myth to consider all measures as KPIs. These four measures are in two groups: result indicators and performance indicators.
I use the term result indicators to reflect the fact […]
The 2018 MIT Sloan Management Review and Google’s cross-industry survey* asked senior executives to explain how they and their organizations are using KPIs in the digital era. It is probably the largest survey on this topic with more than 3,200 senior executives providing feedback and supported by in-depth interviews with 18 selected executives and thought […]
To work out what your KPIs should be you need first to work out what your five most important critical success factors are. There are no 5 generic KPIs that cross all sectors. You knew that. However there are common measures that will be of great use to who want to cut corners.
Critical success factors […]
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