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You need a three stage process to find the right KPIs for your organisation,

Stage 1: Getting the enterprise committed to the change and up-skilling the in-house KPI team,

Stage 2: Ascertaining your organization’s operational critical success factors, those “issues or aspects of organizational performance that determine ongoing health, vitality, and well-being.”

Stage 3: Determining metrics and getting them to drive performance

However before […]

3 ways KPIs can transform your business
Here are 3 ways that can help you transform your business.

A Clarity of Purpose from Aligning the Staff’s Daily Actions to the Organization’s Critical Success Factors
Before measures are developed, you need to know what is important in the organization to get right day in, day out. Every organization […]

The 11 rules for designing meaningful measures
There are a number of rules to follow when designing measures.

Source: Extracted from Key Performance Indicators – developing, implementing and using winning KPIs (4th Edition)

1.     Understand the difference between Result and Performance Indicators
If you can phone a manager and they accept the responsibility for a measure, it is a Performance […]

Measuring sales staff against a predetermined gross revenue target. Sales staff are legendary at meeting their targets at the expense of the company, offering discounts, extended payment terms, selling to customers who will never pay; you name it, they will do it to get the commission.
Tying pay to low inventory levels. Stores maintaining […]

From my research over the past 30 years I have come to the conclusion that there are four types of performance measures, and thus it is a myth to consider all measures as KPIs. These four measures are in two groups: result indicators and performance indicators.

I use the term result indicators to reflect the fact […]