Unknown Reviewer

Breathtaking in its simplicity and profound in its impact, “Key Performance Indicators” (KPI) distills the balanced scorecard process into twelve logical steps, equipping users with an implementation resource kit that includes questionnaires, worksheets, workshop outlines, and a list of over 500 performance measures. Author David Parmenter provides you with everything you need to master and implement a KPI-driven strategy.

A Masterpiece – Mr. Thomas J. Morgan “b00k worm” (Glastonbury)

Getting your performance measures right is vitally important to the performance of your organisation and will mean the difference between success and failure. All too often I see organisations drown in a sea of useless measures (analysis paralysis) with no clear focus. Other organisations see measures as something only the bean counters should do.

Providing a complete A-Z cookbook, this book sets the standard for any organisation developing their performance measures and will soon be recognised as the definitive work on this subject.

For anyone wanting to develop a new set of measures or simply overhaul the existing set this book really is a must-read. If you only ever buy one book on performance measures – buy this one.

If you are implementing a KPI based reporting system buy this book – G Mason (East Anglia, UK)

I read this book in order to get up to speed on KPI based reporting systems prior to implementing one. There are excellent suggestions and guidlines that steer you in the right direction. The authors writing style is excellent.

A “manual” to help define your KPIs – Lee (Cincinnati, OH)

Mr. Parmenter’s book/manual helped me to better understand KPIs. The book offers a step-by-step process to help any organization set up KRIs, KPIs and PIs to allow top management to manage and employees to be empowered and to realize their effect on the organizations goals. Well worth reading! I’m hoping our organization will try this methodology and become a trend-setter in our industry.

Everything it promised to be – Mel (So Cal)

It promised key performance indicators and it actually provided them. Easy to read, good format.

Great Framework for Developing and Implementing KPI’s – S. Boisjoly (Toronto Canada)

This was a very easy concise yet comprehensive framework and structure for developing and implementing KPI’s. It distinguishes true KPI’s from performance indicators or results indicators which people gravitate to as they think they are KPI’s. This laid out a logical framework to follow. It is an easy read and provides many checklists as well as sample KPI’s

More practical impossible! – Fernando Landim (Brazil)

This book got to the encounter of my longings. Very didactic, clear and objective, with certainty it will join value to my projects.

A rational methodology to implement KPIs РJose Ernesto Passos (Ṣo Paulo, SP Brazil)

The main purpose of this book is to be a practical methodology to implement KPIs, and it does this reasonably well.

I would say that many recommendations throughout the book will be of good use, although there are several concepts that are applicable in a cultural environment that is more common to multinational companies or very large local companies.

The best chapter of this book is the first, where David Parmenter discusses the concept of a KPI, from a practical point of view. He divides indicators in three basic types, that makes sense and help understand them:

  • KRI – Key Results Indicator
  • PI – Performance Indicator
  • KPI – Key Performance Indicator
In this chapter, he emphasizes the fact that KPIs are just the few main indicators that management of a business must identify, so that they focus on the right things… Something to remember all the time when you are implementing BSCs, Dashboards and the like.

The proposed approach behind this methodology is a practical one. It is for those that want faster results. The final phrase of the book could be: “roll up your sleeves and put KPIs to work as fast as you can”.