15 steps to a KPI project
By David Parmenter
After 30 years helping organizations ascertain their Critical Success Factors and associated KPIs, I have come up with 15 steps to start a KPI project. These steps are explained in detail in my best selling KPI book which can be accessed from leading book sellers. The most up to date reference work is in my KPI toolkits.
- Selling the KPI project to the C-Suite and the organization’s oracles. (See Chapter 4 and 5). Read David’s chapter on Leading and Selling Change. Use the presentation deck available in the KPI toolkit. Access the sample here.
- Locate an external facilitator to help prepare the KPI team. (See Chapter 5)
- Train a small KPI team. (See Chapter 6)
- Locate the success factors and desired external outcomes. (See Chapter 7)
- Ascertain the critical success factors and present them to the staff. (See Chapter 7)
- Selling the KPI project to all employees to encourage their participation. (See Chapter 4)
- Run the two-day performance measures workshops to train staff to develop meaningful measures. (See Chapter 8 & 9)
- Refining the measures after the performance measures workshops. (See Chapter 9)
- Hold a performance measures gallery to wean out dysfunctional and poor measures. (See Chapter 9)
- Ask all teams to select their team performance measures from the finalized database of measures (See Chapter 9)
- Find the key result indicators (KRIs). (See Chapter 9)
- Find the key performance indicators (KPIs). (See Chapter 9)
- Design the reporting framework. (See Chapter 10)
- Facilitate the use of performance measures. (See Chapter 11)
- Refine CSFs and measures after one year of operating with the CSFs and KPIs. (See Chapter 11)
(Chapter numbers refer to the KPI book 4th edition)
As a starting point, complete my checklist “Are you ready for a KPI project”. Read my chapters on The Great Misunderstanding with regards to KPIs and the myths of performance measurement.
To understand more
This information has been extracted from David Parmenter’s Key Performance Indicators (4th Edition) which is the highest rated KPI book on Amazon.
To understand more about the difference of these two types of measures, you can access, free of charge, chapter one, “The Great KPI Misunderstanding”.
In my KPI book, I have setout a number of examples of reporting templates. See an extract of my Chapter 10 Reporting Performance measures from Key Performance Indicators 4th edition.