What is a Key Performance Indicator (KPI)?
Key Performance Indicators (KPIs) are those indicators that focus on the aspects of organisational performance that are the most critical for the current and future success of the organisation. KPIs have seven characteristics, which are explained in Chapter 1 KPI-book third edition “The Great Misunderstanding”. It is a myth to consider all performance measures to be KPIs. There are in fact four types of performance measures. There will only be about 8 – 10 KPIs in an organisation. For more information, also read Chapter 2 KPI book 3rd edition ” The myths of performance measurement”.
Imagine the staff in your organisation linked to the critical success factors, focusing on the key activities that need to be done well, day-in and day-out.
This is why enterprises need to ascertain their critical success factors, communicate them, and then measure progress with them.
KPIs are more than just a management and leadership catchphrase. The right KPIs, properly deployed, can transform your organisation – creating the kind of competitive advantage that delivers greater profitability and bigger bonus pools. The last two decades spent consulting and speaking to global enterprises and audiences in 31 countries and writing four books on the impact of KPIs, has convinced me that no other single management tool delivers more profound and positive organisational change. My winning KPIs are chosen and designed to cut through and sweep away management practices and performance issues that clog daily operations.
By adopting, embracing and implementing my winning KPIs you can expect:
- Advanced operational performance, better job alignment invariably leading to happier customer
- More clearly defined critical success factors and related performance measures resulting in a competitive advantage
- An up-welling of innovation throughout your enterprise
- A better led and managed organisation dedicated to best practice performance
- To attract, recruit and retain the right people
People deliver results. But they need to know what’s expected of them. They also need to know how and when they have achieved the right results.
Health crisis leaves David Parmenter land locked for the forseeable future
My wife is undergoing Chemo, with a positive outcome forecast. However, I have ceased travel for the forseeable future and am focusing on helping interested parties through the following:
David Parmenter’s Toolkits with E-Templates
If you want to access the latest thoughts of David Parmenter, buy his toolkits which are constantly updated and are a comprehensive (100 page) guide to get you to make change in the areas covered. each toolkit comes with accompanying electronic templates to get your implementation started. On time of acquisition David reviews and updates the tookit as appropriate. These toolkits are printed, signed and posted to the purchaser.
David Parmenter’s Working Guides
For areas which are not covered by a toolkit David Parmenter has written a shorter (20- 30 pages) working guide to help you make progress. They can be read and absorbed in an hour. All you need to do is puchase them via the paypal link and I will send you the working guides are emailed with accompanying useful E-templates with 48 hours. To buy multiple guides access the special deal.
David Parmenter’s Pay-To-View Webinars
You can purchase David’s KPI webinar series recorded by leading accounting professional bodies. There are two webinars, each of 90 minutes long and there are some electronic templates downloadable from this website. You purchase directly from the relevant professional body and follow instructions, at the end of the webinar, to download the templates from my website using the disclosed password.
E-Templates From David Parmenter’s Best Selling KPI Book
You can purchase all the electronic versions of the KPI book templates. Once the paypal notification has been received the templates are emailed with 48 hours..
David Parmenter’s Performance Measures Database (known as a KPI database)
The database, developed over the last twenty years, and regularly updated, is sent in both Access and Excel.
David Parmenter’s KPI Presentation Packs
In all the focus areas where I focus on I am happy to sell my latest KPI presentation packs that will be suitable for consultants, in-house project teams and senior management who have a key note address to deliver. These are sold for US$100-200. I also offer a GoToMeeting where I can coach the interested party, as required.
How do you start a KPI project? -You will need to:
Complete my checklist “Are you ready for a KPI project”
. Read David’s chapters on The Great Misunderstanding with regards to KPIs
and the myths of performance measurement.
Then carry out these tasks (references are to KPI book 3rd edition)
Selling the KPI project to the CEO, the senior management team and the organization’s oracles. (See Chapter 8 and 10). Read David’s chapter on Leading and Selling Change.
Locate an external facilitator to help prepare the KPI team. (See Chapter 8)
Train a small KPI team. (See Chapter 9)
Locate the success factors and desired external outcomes. (See Chapter 11)
Ascertain the critical success factors and present them to the staff. (See Chapter 11)
Selling the KPI project to all employees to encourage their participation. (See Chapter 10)
Run the two-day performance measures workshops to train staff to develop meaningful measures. (See Chapter 12 )
Refining the measures after the performance measures workshops. (See Chapter 12)
Hold a performance measures gallery to wean out dysfunctional and poor measures. (See Chapter 12)
Ask all teams to select their team performance measures from the finalized database of measures (See Chapter 12)
Find the key result indicators (KRIs). (See Chapter 13)
Find the key performance indicators (KPIs). (See Chapter 13)
Design the reporting framework. (See Chapter 14)
Facilitate the use of performance measures. (See Chapter 13)
Refine CSFs and measures after one year of operating with the CSFs and KPIs. (See Chapter 13)
Plan your approach by reading my KPI book, my KPI toolkit and getting me to deliver an in-house webcast to help train the KPI team for you.
Start the journey with ascertaining the organisation’s critical success factors. I can support you from afar through GoToMeetings or phone calls.
Some Published Articles & Chapter Extracts
KPI Toolkit (120 Page Whitepaper + e-template)How to implement Winning KPIs
This unique implementation toolkit has my latest thinking on KPIs. It is a comprehensive paper (120 pages), designed to help readers and workshop attendees implement the Winning KPI methodology. The toolkit comes with electronic media, eg: formats, templates, draft PowerPoints, and workshop templates to assist in swift implementation. In addition, a database of 400+ vetted performance measures is included.
I have spent around US$50,000 developing and updating this toolkit. I guarantee, you will save many times the cost of the toolkit. The KPI toolkit includes my latest thinking before it is printed and dispatched to you.