Ten KPI Project Implementation Lessons
Ten KPI Project Implementation Lessons
Kaplan and Norton, in their ground-breaking book The Balanced Scorecard: Translating Strategy into Action,1 indicated that 16 weeks is sufficient time
to establish a working balanced scorecard with key performance indicators (KPIs). However, organizations of all sizes and complexity stumble with this
process, and 16 weeks easily turns into 16 months. The key to success […]