1.      Nonfinancial measures (e.g., not expressed in dollars, Yen, Pounds, Euros, etc.)

2.      Measured frequently (e.g., 24/7, daily, or weekly)

CEO focus
3.      Acted upon by the CEO and senior management team

4.      All staff understand the measure and what corrective action is required

Team based
5.      A team can be phoned, and they will accept responsibility, and can take action […]