Nonfinancial | 1. Nonfinancial measures (e.g., not expressed in dollars, Yen, Pounds, Euros, etc.) |
Timely | 2. Measured frequently (e.g., 24/7, daily, or weekly) |
CEO focus | 3. Acted upon by the CEO and senior management team |
Simple | 4. All staff understand the measure and what corrective action is required |
Team based | 5. A team can be phoned, and they will accept responsibility, and can take action to improve measure |
Significant impact | 6. Major impact on the organization’s critical success factors |
Limited dark side | 7. Have been tested to ensure that they have a positive impact on performance, with any unintended consequence being of minor significance. |
Source: Extracted from
Key Performance Indicators – developing, implementing and using winning KPIs (4th Edition)
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