Ten KPI Project Implementation Lessons
Kaplan and Norton, in their ground-breaking book The Balanced Scorecard: Translating Strategy into Action,1 indicated that 16 weeks is sufficient time
to establish a working balanced scorecard with key performance indicators (KPIs). However, organizations of all sizes and complexity stumble with this
process, and 16 weeks easily turns into 16 months. The key to success is to learn from these 10 implementation lessons:
- Select a small KPI team to be full time on the KPI project.
- Sell change the John Kotter way.
- Start off with a six-perspective balanced-scorecard template.
- Focus on the critical success factors.
- Follow the 10/80/10 rule.
- “Just do it.”
- Use existing systems for the first 12 months.
- Trap all performance measures in a database and make them available to all teams.
- KPI reporting formats should follow the guidelines of the data visualization experts.
- Embracing Peter Drucker’s abandonment rule.
Source: Extracted from
Key Performance Indicators – developing, implementing and using winning KPIs (4th Edition)