Ten KPI Project Implementation Lessons

  1. Select a small KPI team to be full time on the KPI project.
  2. Sell change the John Kotter way.
  3. Start off with a six-perspective balanced-scorecard template.
  4. Focus on the critical success factors.
  5. Follow the 10/80/10 rule.
  6. “Just do it.”
  7. Use existing systems for the first 12 months.
  8. Trap all performance measures in a database and make them available to all teams.
  9. KPI reporting formats should follow the guidelines of the data visualization experts.
  10. Embracing Peter Drucker’s abandonment rule.

Source: Extracted from

Key Performance Indicators – developing, implementing and using winning KPIs (4th Edition)