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Thank you for purchasing my book. I have provided a PDF of templates to be read and used in conjunction with this book.
If you have purchased this book, you can download the web based toolkit. The process is as follows, Click here and submit your contact details and you will have access to a download […]
20 Questions and Answers about KPIs
By David Parmenter
I have organised these answers into three sections
Getting Started (6)
Next Steps on a KPI Project (9)
Technical Issues You May Face (5)
Getting Started
What is a KPI, a CSF and BSC?
Key Performance Indicators (KPIs) are those indicators that focus on the aspects of organisational performance that are the most critical […]
4 steps to finding the right things to measure in the public sector
By David Parmenter
Many government departments around the world are having problems implementing performance measurement whether it be in a balanced scorecard way or any other variant. This is not surprising as the private sector is having the same difficulty.
The problem is that many performance measurement initiatives […]
During workshops which I deliver I have been asked by attendees from government and non profit agencies (GANPA) “Will winning KPIs work for us?” they ask. The answer is a profound “yes” to all organisations who are:
Government agencies
Local municipality
Police force
Armed forces
NGOs
Health services
Educational institutions
Charities
Professional bodies
Other not […]
Four Steps to Creating a Board Dashboard
By David Parmenter
The four steps
Ascertain the organisations critical success factors and outcome statements
Design measures separating those that summarise progress well that might be a Key Result Indicator
Learn about the rules for designing informative graphs and clearer dashboards
Design, test prototypes and implement
Finding the reporting measures to report […]
Four reasons why cascading measures down from strategic initiatives will never work
By David Parmenter
Cascading measures down an organization was probably the most damaging process used in the balanced scorecard approach. There are four reasons why it does not and will never work:
By cascading down from a measure such as “return on capital employed” you could justify […]
Kaplan and Norton, in their ground-breaking book The Balanced Scorecard: Translating Strategy into Action, indicated that 16 weeks is sufficient time to establish a working balanced scorecard with key performance indicators (KPIs). However, organizations of all sizes and complexity stumble with this process, and 16 weeks easily turns into 16 months. The key to success is to learn from these […]
The ten guidelines for designing KPI graphs
There is a major problem with reporting. The writers often do not understand enough about the science of reporting. In addition, too many reports have been prepared monthly, which is far too late for prompt action.
The reporting framework used in an organization must accommodate the requirements of the different levels in the organization (board, senior […]
Transforming your enterprise through ascertaining your critical success factors & associated KPIs
Glenn Lewington interviews Author David Parmenter on performance indicators podcast
Please click here to hear the podcast
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Reasons why KPI projects have failed so frequently
From my observations the failure rate for KPI and balance scorecard projects is off the scale. There are a number of contributing factors that have led to this failure rate.
Organizations, in both the private and public sectors, are being run by management who have not yet received any […]
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